Return Policy and Product Warranty Information
We reserve the right to charge a re-stocking fee to cover all return shipping costs and all other costs associated with a merchandise return due to customer error, such as cancellation of an order that was already shipped or a return of merchandise that was ordered incorrectly by the customer (by our judgment).
All returns or requests for returns must happen within 60 days of receipt of the merchandise. Otherwise the return may be refused, unless it involves a warranty issue or a product defect.
Any discrepancies on an order such as a shortage in the order or incorrect merchandise shipped must also be initiated within 60 days of receipt of the merchandise.
All non-customized merchandise is returnable for a full refund of the value of the product if unused. Customer must pay return shipping charges.
Most all used merchandise is not returnable. However, if used merchandise is deemed returnable, it will likely be assed a "wear fee" of some type and the credit given will be based on the amount of wear and the overall resale ability of the product-- To be determined after received back here and inspected by White Distributors.
If there is a defect in the product, call us at 1-800-841-4685 for exact return details. Some manufacturers have specific return policies on defective merchandise and require that it be returned directly to them. Returning defective merchandise to us without contacting us first may add a considerable amount of time to the settlement process.
Customized shirts and caps, etc. are not returnable. However, if there is a spelling error on our part, we will fix them at no charge to the customer. Call for specific instructions on any defective clothing return.
Any merchandise returned without prior approval will be subject to a minimum of 25% restocking fee. Restocking fees could be higher, depending on return costs to the OEM-- You can avoid some or all of these fees by contacting us first for exact return procedures.
Wording of Warranty Statement for all 21 models of horseshoes manufactured by White Distributors (also covers Alan Francis & Cal-Flip Horseshoes)