Thoroughbred Statement of Guarantee
(Policy Effective 08/09/02)
These pitching shoes are guaranteed by White Distributors against material defect breakage for a period of one year from the date of original purchase. For this guarantee to be valid, the broken shoe/shoes must be returned (customer pays return freight) during the warranty period and this purchase must also be on record with White Distributors. We suggest keeping the original carton for ease of shipping. After thoroughly examining the break and finding to be a manufacturer’s defect, we will immediately replace them with a new matched set. The minimum warranty period on all replacement shoes is 30 days.
We will follow the above procedure up to three times during the one year warranty period. For the fourth replacement and beyond, we consider this to be abnormal wear. Therefore, in the instance of a fourth replacement request, and all subsequent requests, the customer must also include a check or money order for $15.00 to receive this replacement pair. For the fourth replacement pair and beyond, if any of these replacement shoes should break during the first 30 days, they will be replaced without assessing the $15.00 abnormal wear fee.
In order to confirm and validate this agreement, you must fill out and return the warranty registration form to the address below within 60 days of the original purchase date. Retain the top portion for proof of purchase and registration. All direct purchases from White Distributors are already recorded and filed. So, this requirement only applies to buyers who purchased these shoes from a source other than White Distributors. If received as a gift, you must submit this form listing the person who gave them to you as the dealer and marking “gift” next to their name-- We will then update our records accordingly.
If broken shoes are found to have been damaged by any means other than normal use, for instance: scoring, improper filing, welding, grinding, etc., then this warranty is null and void. If any questions call us at: 1-800-841-4685.