Please fill out the form below with as much detail as possible and submit it.  We will respond with further instructions after reviewing the return request. Upon approval, we will reply with an email containing a free return shipping label that you can use to return the product, most likely through the US Postal Service, or perhaps UPS or Fedex depending on the circumstances.  

If you’ve broken a horseshoe that’s under warranty Do Not use this page.  Please go to this page: Warranty Registration and follow the instructions there under the “replacement shoe warranty” heading.  If you are unsure if your shoes are still under warranty, or if you have any other questions about returns just call us at 1-800-841-4685 and we will help you get it all sorted out and resolved. 

We accept returns for defective and non-defective products.  Exchanges can be arranged, call us at 1-800-841-4685.

New products are accepted in return, no problem.  Call 1-800-841-4685 or explain below if any other condition.

60 day return window. If it's beyond that, contact us to see if an exception is possible.

There are no re-stocking fees on return of new merchandise. 

Allow up to five days from date return is received here for refund to be processed.